Customer Information

COPACC audience

Subscriptions

Join the fun and experience of live theatre by becoming a COPACC subscriber. Subscribing early means you have a better chance of  securing your favourite seat and save money. By booking in advance you can have your whole year of entertainment planned.

Access

COPACC is access friendly. Both our performance spaces – the 344 seat theatre and the Civic Hall black box theatre are disability friendly. We accept Companion Cards and have audio loops in both theatres. Please contact the Box Office to discuss special access needs on (03)5232 2077.

Concessions

Pensioner, Health Care and Companion Cards are accepted for live theatre show tickets for COPACC presented performances. See Terms and Conditions of Purchase for more information. 

Children

Children under the age of two (2) years will be admitted to an event free of charge on the condition they are seated on the lap of their parent/guardian. See Terms and Conditions of Purchase for more information.

Refunds and Exchanges

Tickets are refundable only if the event is cancelled or if permitted under the LPA Code of Practice for the Ticketing of Live Entertainment Events in Australia. Tickets may be exchanged only where expressly permitted by the presenter. Where exchanges are permitted, they may be subject to certain conditions and additional fees may apply. See Terms and Conditions of Purchase for more information.

Feedback

COPACC welcomes feedback about its events, facilities and/or services.  You may give your feedback (compliments, suggestions or complaints) directly to a COPACC staff member on 03 5232 9418, by email to copacc@colacotway.vic.gov.au, or complete the Customer Feedback Form below and post to COPACC, PO Box 283, Colac, VIC, 3250.

Box Office Details

Location: 95-97 Gellibrand St, Colac, VIC, 3250
Mailing Address: COPACC Box Office, PO Box 283, Colac, VIC, 3250
Tel: (03) 5232 2077  Email: copacc@colacotway.vic.gov.au
Box Office hours: 11am - 8pm seven days (closed Christmas Day)

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